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Delta: Your Checked Bags Will Never Be Lost Again

 

Delta: Your Checked Bags Will Never Be Lost Again

By Burt Carey

Just 11 months after the International Air Transport Association passed baggage tracking guidelines that would by 2018 require member airlines to monitor checked baggage at all times, Delta Airlines, baggage tracking app, Radio Frequency Identification, technology, missed connectionsU.S.-based Delta Airlines has unveiled a tracking system that it says will track every bag from check-in to baggage claim every time you fly.

Delta is deploying Radio Frequency Identification (RFID) baggage tracking technology, a first for U.S. carriers, providing customers with improved real-time tracking of luggage throughout the travel experience.

This move marks a historic shift for Delta and the 120 million bags it handles annually.  RFID will replace barcode hand scanning – the industry standard since the early 1990s. With this new technology, scanners use radio waves to capture highly accurate and consistent data stored on an RFID chip embedded in the luggage tag, driving superior tracking and increased transparency.

By the fourth quarter of this year customers will be able to “see” their bags throughout their journey by receiving push notifications on the Fly Delta mobile app.

Department of Transportation data show that U.S. airlines report incidents involving some 118,000 bags each week. That’s a rate of roughly 2.6 incidents per 1,000 bags. Delta expects its RFID technology to perform to a 99.9% accuracy level.

“With a $50 million investment in RFID at 344 stations around the globe, we aim to reliably deliver every bag on every flight,” said Bill Lentsch, Delta’s senior vice president of Airport Customer Service and Cargo Operations. “This innovative application of technology gives us greater data and more precise information throughout the bag’s journey.”

Delta teams have deployed 4,600 scanners, installed 3,800 RFID bag tag printers and integrated 600 pier and claim readers to enable hands-free scanning of baggage throughout the handling process. RFID will soon track bags on all Delta mainline and Delta Connection flights.

Spread throughout 84 of Delta’s largest stations, 1,500 belt loaders will give baggage the green light – literally – as it enters and exits the belly of a plane. The belt loader sensor will flash green when the bag is being loaded on the correct aircraft or red when the bag requires additional handling.

Today when a customer misses his or her connection, agents on the ground manually scan each bag to find the customer’s luggage and ensure it is retagged for the new flight. With RFID scanners, agents have the ability to take inventory quickly or pinpoint a single bag.

“In the same way that customers want information at their fingertips about flight changes, we know our customers want clear visibility to their checked bags,” said Tim Mapes, Delta’s chief marketing officer. “Delta’s industry-first baggage tracking app was a good first step. RFID will allow us to set a new standard for more transparent, interactive tracking on the Fly Delta mobile app.”

cc.largeImage: Lost Lonley Luggage

Source:  Baret News

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